Robert Reis, the Guyana Honorary Consul in Antigua and Barbuda, has expressed grave concern over the recent customer service experiences associated with InterCaribbean Airlines.
Over the last six weeks, there have been reports of cancelled and delayed flights, affecting multiple destinations served by the airline. There is growing anxiety over the airline’s handling of these issues, including a lack of empathy and accountability towards affected travelers, which needs to be addressed promptly.
The Honorary Consul has learned that travelers affected in Antigua, Barbados, St. Lucia, and Guyana have not received any compensation, leaving them with additional financial burdens as they are forced to make alternative travel arrangements at their own expense.
He particularly highlights the experiences of the Guyanese community travelling from Tortola, BVI, Montserrat, and Antigua to Guyana, who have been significantly affected by these delays and cancellations, incurring additional expenditure and severe inconvenience without any consideration for their plight.
In light of these pressing issues, Mr. Reis has respectfully called on the governments of Antigua and Barbuda and Guyana to engage with InterCaribbean Airlines.
Since these governments have granted permission for the airline to operate within the region, they are in a rightful position to insist that the contractual service agreements are honoured.
Recent incidents, such as the stranding of a family including small children from Montserrat at the VC Bird International Airport in Antigua, and the excessive delays and flight cancellations faced by passengers, highlight the urgency of this matter.
Travelers have incurred additional costs, and the seeming indifference from handling agents has only compounded their distress.
Although Mr. Reis recognizes the role that InterCaribbean Airlines could play in regional travel, he emphasizes that the airline must improve its performance, and governments must safeguard the interests of passengers.
He commends the Travel Agents Association of Guyana for bringing this matter to their government’s attention.
In conclusion, Mr. Reis urges all relevant stakeholders to come together to address this situation promptly.
It is in the best interest of all parties, especially the traveling public, to ensure that the service provided meets the standards of reliability, empathy, and professionalism that they rightly expect and deserve.