Letter: Top Notch Customer Service from the Young Man at Medical Benefits Scheme Registration Department

Published
Top Notch Customer Service from the Young Man at Medical Benefits Scheme Registration Department

Dear Editor,

I want to give a massive shout out to the young man who works in the Registration department at the Medical Benefits Scheme. Also I want to give the Civil Servant their flowers when they deserve it. I think his name is Mr Gomes from what he told me.

His customer service, knowledge, and helfulness I give a A+++, 1000% great. It is extrememly rare in the Civil Service you encounter such an individual. I huged him and thank hkm and it brought tears to my eyes, it was just unbelievable.

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“I just wanted to take a moment to sincerely thank you for the outstanding customer service I received. From start to finish, you he was incredibly professional, friendly, and genuinely helpful.He not ony helped me to renew my card, quickly, but you did it with a level of care and attention that made me feel truly valued as a customer. It’s rare to encounter someone who goes above and beyond like you did, and it made a lasting impression.
Thank you again, you’re a true asset to the Medical Benefit Scheme!”

Yours Truly,
D Charles

This story was first published by Antigua News on : antigua.news/2025/06/30/letter-top-notch-customer-service-from-the-young-man-at-medical-benefits-scheme-registration-department. © 2025 Antigua News. Republication without permission is not allowed.

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Comments (4)

  • Verbin June 30, 2025, 6:36 PM

    There is one called Lisa who is very kind. Commendation to these workers. Some treat you better than nurses. They are kind. At least those I met when my friend had an incident.
    Reply
  • Apex Jones June 30, 2025, 7:23 PM

    I applaud him cause good customer service is something we not familiar with here
    Reply
    • Informed citizen June 30, 2025, 8:03 PM

      This is lovely to hear! In a world where we often only hear complaints, it’s so refreshing to get a letter praising “Top Notch Customer Service,” especially from a government department like the Medical Benefits Scheme Registration Department. It’s a small but significant reminder that there are dedicated, helpful people working hard.
      Reply
  • Kiara June 30, 2025, 10:46 PM

    Like when people call out good customer services! Especially since Antigua doesn’t have any
    Reply

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