On Thursday, 26th March 2026, JCI Antigua hosted its 11th Annual Professionalism in Customer Care Seminar at the Villa Community Centre, bringing together more than 35 attendees from several companies and businesses across Antigua and Barbuda.

The seminar underscored the importance of customer care in the day-to-day operations of businesses and highlighted the vital role that service excellence plays in customer satisfaction, business reputation, and organisational success.

Participants benefited from engaging and insightful presentations on a range of relevant topics, including:
• Every Touchpoint Matters: Customer Service Excellence Across All Platforms
• From Stress to Strength: Building Emotional Resilience in Customer Care
• The Role of Artificial Intelligence in Modern Customer Care

These sessions provided attendees with practical knowledge and fresh perspectives on how to strengthen service delivery, improve customer interactions, and adapt to the evolving demands of the modern business environment.

JCI Antigua expresses sincere thanks to the businesses and organisations that participated and for recognising the importance of customer service to the successful operation and growth of companies across Antigua and Barbuda.

The organisation also extends appreciation to the facilitators, partners, and supporters who contributed to the success of this year’s seminar.

Through initiatives such as this, JCI Antigua continues to promote professional development, excellence in service, and the empowerment of individuals and organisations within the business community.