After weeks of mounting public pressure, ECAB; the Eastern Caribbean Amalgamated Bank (ECAB) has finally released a statement addressing the issues faced by its customers.
Residents have been complaining about poor service, long waiting periods, and ATM machines that are seldom operational.
In a statement released today, the bank acknowledged the numerous complaints that it has received from its customers since it acquired Scotiabank’s operations two years ago.
It is no secret that the bank has faced challenges integrating thousands of Scotiabank accounts and other assets into its systems, resulting in issues like transaction delays, point-of-sale disruptions, and out-of-service ATMs.
ECAB reassured its customers that it has heard their concerns and is committed to resolving them.
The bank explained that while the integration process was successful, it encountered unexpected challenges and necessary changes had to be made.
ECAB’s General Manager, Michael Spencer, pointed out some of the steps that have been taken to address the issues.
The bank has hired additional staff to address the various issues and is urging its vendors and partners to resolve outstanding issues promptly.
Prime Minister Gaston Browne who called for the resignation of the board commended ECAB for its effort to reassure its customers, stating that it is a step in the right direction towards providing better service.