LETTER | Time to Prioritize Our Utility Payments: A Call for Accountability and Support for APUA

Dear Editor,

This is not meant to offend anyone. If you are someone who pays your APUA bills on time, this message is not directed at you. But as a concerned citizen, I believe it is time we have an honest conversation about priorities, especially when it comes to our utility bills.

First, let me say this. APUA is not perfect, and I do not think they have ever claimed to be. Like many organisations, they have faced challenges, particularly with the water supply. But they have also shown commitment. Despite the high cost of producing and distributing water, they continue to subsidize it, providing it to us for less than it actually costs. That says a lot. This is not just about promises. It is about progress, and we have seen it.

Yes, we are all aware of the water challenges. But if we are honest, we can admit that there have been noticeable improvements. It may not be 24-hour supply for everyone, but the situation has improved. And let us not pretend we have not been kept informed. APUA has provided countless updates about what they are doing and what is being worked on. Sometimes it feels like people forget that other countries have water issues too. Antigua is not alone. The only difference is, we seem to have mastered the art of complaining and tearing down our own country.

I truly hope that when the water issues are fully resolved, credit will be given where it is due and that “Jack will get their jacket.”

Over the years, APUA has played a major role in the development of our nation. So why do we treat them differently? We would not think of owing any other service provider for three months and still expect continued service. Yet somehow, we believe APUA should just accept it. That is not fair.

Delivering reliable service, improving infrastructure, and investing in modern technology all require funding. APUA has financial obligations too. They must pay employees, maintain equipment, and meet the demands of their suppliers. Most of the funding for these activities comes directly from the payment of customer bills.

It is important to remember that APUA operates on a postpaid system. This means you receive the service first, then a bill is generated. On top of that, a grace period of three to four weeks is often given before the bill is due. Yet when disconnection becomes necessary, some of us say it is unfair. But the real issue is not disconnection. It is the lack of priority.

Too often, APUA bills are left until last or left out entirely. But almost every part of daily life depends on their services. Electricity powers your home, keeps your food fresh, charges your phone, and cools your space. Water is a basic need. Internet keeps you connected and working. These are not optional services. They are necessities.
We must do better. Life is about balance, yes. Work, fun, and relaxation all matter. But when one fete or shopping spree costs more than your APUA bill, and then the lights go out or the Wi-Fi cuts off, we should not be surprised.

This is not about shame. It is about accountability. We have a shared responsibility. APUA cannot serve us if we do not support them. Let us start making our APUA bills a priority. Not just when we are in the dark, but because we understand and value the services that power our lives.

A Concerned Citizen