The WOW Factor Awards 2025, powered by iRise Management, has announced 34 finalists across 12 categories.

The second edition of the customer service awards has more than doubled in scope, growing from four categories in 2024 to encompass Sports & Education, Entrepreneurship, Financial Services, Health & Wellness, Hospitality & Tourism, Public Sector & Statutory Corporations, Sales & Marketing, Law Enforcement & Safety, Transportation & Tours, I.T. Media & Entertainment, Manufacturing Energy & Telecoms, and Food & Beverage categories.

The inaugural WOW Factor Awards in October 2024 celebrated winners including Oslyn Gregory of Cyclones Basketball Club (Sports and Education), Carlene Spencer from Sandals Grande Antigua (Hospitality and Tourism), and Earl Richards (Financial Services).

2025 Finalists by Category:

Sports & Education Category:

• Karil Knight – National Training Agency

• Randy St. Jean – Island Academy

• Priscilla Joseph – St. John’s Catholic Primary School

Entrepreneur Category:

• Shallamar-Ann Williams – Shally’s Balloons Plus

• Veronica Nelson – Team Landscapers of Wadadli

• Wesley Simon – Pet Taxi

Financial Services Category:

• Danielle Charles – ECAB

• Stosh Browne – ECAB

• Jeden Samuel – Sagicor

Health & Wellness Category:

• Shenelle Benjamin – SLBMC

• Jahmarla Thomas – The Grace Programme

• Sigourney Corbin – SLBMC ER Dept

Hospitality & Tourism Category:

• Karen Grenado-Wong – Sandals Antigua

• Jodie Hastings – Carlisle Bay Resort

• Johanne Charles – Carlisle Bay Resort

Public Sector & Statutory Corporations Category:

• Rex Daly – Antigua Barbuda Airport Authority

• Rheyal Gomes – Medical Benefits Scheme

• Charisse Benta – Antigua & Barbuda Social Security Board

Sales & Marketing Category:

• Sanjani Prospere – Koscab Antigua

• Jeannette Bowery – Hadeed Motors

Law Enforcement & Safety Category:

• Anderson Tuitt – NODS

• Milton Jeremy – Police

• Renika Chandler – CID Department

Transportation & Tours Category:

• Lawson Benjamin – Precision Shuttle Service

• Epson Medica – Chris Platinum Tours

• Qasim Henry – Antigua Inside Out

I.T., Media & Entertainment Category:

• Peetron Thomas – Peetron Music & PMI

• Lennard “Young Lyrics” Henry – Music Industry

• Javan “DJ Elf” Henry – Music Industry

Manufacturing, Energy & Telecoms Category:

• Brian Branker – Caribbean LNG Ltd

• Dave George Jr – DDT Building Supplies

Food & Beverage Category:

• Vito Walter – Private Chef, Jumby Bay

• Akima Azille – Kim’s Subs

• Lynette Meyers – Galley Bay Resort & Spa

The awards were conceived by certified customer service trainer Orena David-Charles, who hopes the program will impact Antigua and Barbuda, and by extension, the wider Caribbean in improving customer care.

Public voting opens Monday, September 8th and closes Friday, September 26th at wowfactor.app.

Winners will be announced at a ceremony later this year, continuing the tradition of celebrating the unsung heroes who consistently deliver exceptional customer experiences across Antigua and Barbuda’s diverse economic sectors.