Antigua Cruise Port Hosts Workshop to Elevate Visitor Experience

Antigua Cruise Port (ACP) has taken a major step in enhancing the island’s cruise tourism experience with its Cruise Excellence Workshop, held this week under the theme “Cruise Connect – Align, Connect and Grow.” 

The two-day event brought together frontline Destination Ambassadors to strengthen professionalism, hospitality, and cultural pride in preparation for the 2025/2026 cruise season.

The workshop opened with remarks from Minister of Tourism, Investment and Economic Development, Charles Fernandez, who praised participants for their critical role in shaping visitors’ first impressions. “I’m really proud of how far we have come with Antigua Cruise Port (ACP) and the support that Government has placed behind our partnership. We are pleased with not only the level of representation that Global Ports Holding (GPH) brings when we engage cruise lines, but also the kind of experience and professionalism they have brought to our port.” he said.

Sessions were led by Ms. Claudine Pohl of Lemoneight, an international expert in cruise community engagement. Participants, including taxi drivers, transport officials, security personnel, and members of the Royal Police Force, shared perspectives on how every interaction contributes to the overall visitor experience.

“We remain fully committed to supporting and driving the growth for Antigua and Barbuda in the global cruise industry” said Mr. Lancelot Arnold, Director of GPH Eastern Caribbean. “That is why this training is so important, because it reflects the commitment from Antigua Cruise Port in ensuring that every visitor experience is nothing short of outstanding” 

With the new Antigua Cruise Port terminal set to open this November, welcoming P&O Cruises’ Arvia for expanded homeporting, the workshop emphasized the importance of delivering world-class service to cruise passengers.

The event also serves as a lead-up to the Cruise Connect 2025 conference on September 16 at Royalton Antigua Hotel, where international cruise executives and local stakeholders will explore strategies for “Navigating Success in Cruise Tourism.”

Gasper George, General Manager of ACP, said the initiatives highlight Antigua and Barbuda’s commitment to being a premier cruise destination, ensuring visitors leave with unforgettable memories of the island and its people.